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IT Service Desk Analyst

Anduril Industries

Anduril Industries

IT
Wake Forest, NC, USA
Posted on Wednesday, February 7, 2024

Anduril Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced technology. By bringing the expertise, technology, and business model of the 21st century’s most innovative companies to the defense industry, Anduril is changing how military systems are designed, built and sold. Anduril’s family of systems is powered by Lattice OS, an AI-powered operating system that turns thousands of data streams into a realtime, 3D command and control center. As the world enters an era of strategic competition, Anduril is committed to bringing cutting-edge autonomy, AI, computer vision, sensor fusion, and networking technology to the military in months, not years.

This position will support key day-to-day processes such as: technical support for software and hardware, configuring Windows, Linux and Apple computers with latest software and assisting with various upgrades across the Anduril tech-fleet. You will also support in maintaining Anduril’s inventory and asset management program.

Responsibilities:

  • Provide on-site and remote technical support for software and hardware.
  • Handle tickets in the Jira Service Management system.
  • Identify persistent problems and recurring failures and escalate to the engineering team
  • Windows, Linux and Apple computers. Configuring systems to ensure the latest software updates, device management and the Anduril security stack are installed for each endpoint.
  • Inventory and Asset management of all endpoint hardware.
  • Support and license administration of end user software including but not limited to Microsoft Office, Adobe, Lucid, Matlab, etc.
  • Identify knowledge articles and SOPs for end users and internal IT.
  • Assist with ongoing operational improvements and implementation projects as needed.

Requirements:

  • At least 3 years of experience in a service desk technical role
  • Excellent knowledge of PC and Apple hardware
  • Extremely detailed oriented
  • Excellent customer service
  • Excellent communication skills
  • Experience with a ticketing system and managing a ticket queue
  • Must participate in a weekly on call rotation
  • Must be able to travel if necessary
  • Must be a U.S. Person because of required access to U.S. export controlled information
US Salary Range
$52,500$78,750 USD

The salary range for this role is an estimate based on a wide range of compensation factors, inclusive of base salary only. Actual salary offer may vary based on (but not limited to) work experience, education and/or training, critical skills, and/or business considerations. Highly competitive equity grants are included in all offers; and are considered part of Anduril’s total compensation package. Additionally, Anduril offers top-tier benefits, including comprehensive Medical, Dental, and Vision Plans, employee life and disability, mental health and family planning benefits with all premiums paid by Anduril. Anduril provides fully paid medical leave, paid company holidays, and Paid Time Off. A professional development stipend is available to all Andurilians, and all on-site meals fully subsidized during the work week with gourmet kitchens. The recruiter assigned to this role can share more information about the specific compensation and benefit details associated with this role during the hiring process.

Anduril is an equal-opportunity employer committed to creating a diverse and inclusive workplace. The Anduril team is made up of incredibly talented and unique individuals, who together are disrupting industry norms by creating new paths towards the future of defense technology. All qualified applicants will be treated with respect and receive equal consideration for employment without regard to race, color, creed, religion, sex, gender identity, sexual orientation, national origin, disability, uniform service, Veteran status, age, or any other protected characteristic per federal, state, or local law, including those with a criminal history, in a manner consistent with the requirements of applicable state and local laws, including the CA Fair Chance Initiative for Hiring Ordinance. We actively encourage members of recognized minorities, women, Veterans, and those with disabilities to apply, and we work to create a welcoming and supportive environment for all applicants throughout the interview process. If you are someone passionate about working on problems that have a real-world impact, we’d love to hear from you!

To view Anduril's candidate data privacy policy, please visit https://anduril.com/applicant-privacy-notice/.