MVP Ventures
Talent Network.

Senior Customer Success Manager

Balbix

Balbix

Customer Service, Sales & Business Development
San Jose, CA, USA
Posted on Thursday, January 25, 2024
WHO WE ARE
Balbix is the world's leading platform for cybersecurity posture automation company. The Balbix Security Cloud uses AI and automation to reinvent how the World's leading organizations reduce their cyber risk. With Balbix, security teams can accurately inventory their cloud and on-prem assests, conduct vulnerability management and quantify their cyber risk in monetary terms.
Balbix counts many global 1000 companies among its rapidly growing customer base. We are backed by John Chambers (the former CEO and Chairman of Cisco), top Silicon Valley VCs and global investors. We have been called magical, and have received raving reviews as well as customer testimonials, numerous industry awards, and recognition by Gartner as a Cool Vendor, and by Frost & Sullivan.
About this role:
As a Senior Customer Success Manager, you will be working directly with customers to help identify their Cyber Risk management requirements, determine how Balbix can help meet those, implement the solution and help them derive the desired outcomes. This is a highly consultative and visible role directly influencing adoption, expansion and advocacy metrics.
You will:
- Serve as the primary point of contact for customers throughout their entire journey: from onboarding, through adoption, support, expansion, and renewals
- Develop a trusted advisor relationship with customer stakeholders and executive sponsors
- Proactively engage with your customers in driving business outcomes, identifying and eliminating roadblocks to a successful adoption
- Create and deliver on success plans built around the customer’s desired outcomes and drive product adoption and growth
- Lead various customer engagement activities including QBRs, onboarding meetings, renewals management etc.
- Develop / refine Customer Success playbooks or maximum effectiveness and efficiency
- Lead growth by identifying upsell or cross-sell opportunities into new use cases and teams
- Measure, track and deliver on various CS metrics including adoption, expansion, advocacy, customer satisfaction, project progress, usage etc.
Requirements:
- Bachelor's / Master’s degree in computer science or related technical field
- 5+ years of experience of which minimum 3+ years experience working in customer-facing roles like CSM / TAM
- Knowledge of cyber security domain required
- Outstanding presentation and communication skills
- Experience directly working with senior customer stakeholders (up to CXO levels)
- Passion for problem solving and strong organizational skills
- Experience with Big4 consulting is a big plus
Life @ Balbix
At Balbix, we have built a culture that aligns to our values of ownership, customer focus, curiosity, tenacity, innovation, judgement, teamwork, communication, honesty and impact. In joining our team you’ll work with very motivated and knowledgeable people, build pioneering products and utilize cutting-edge technology. Our Balbix team members see rapid career growth opportunities stemming from our culture of alignment, bottom up innovation, our clarity of goals and unrelenting mission. Last but not least, developing the world's most advanced platform to address what the most important (and hardest) technology problem facing mankind today is exceptionally rewarding!
Benefits & Perks
Balbix offers comprehensive medical, dental, vision, life insurance and long-term disability coverage for you and your family. Our Flex Time Off policy encourages you to take time off when you need it because we know and value how hard you work. When it comes to our offices it’s location, location, location we’re right next door to Santana Row so you can enjoy your time in (and out) of the office!
Please reach out if you want a seat on our rocket-ship and are passionate about changing the cybersecurity equation.
At Balbix we’re proud to be an equal opportunity workplace dedicated to equality, fairness and human kindness.