Implementation Manager
Isometric Technologies
Remote
Posted on Tuesday, December 6, 2022
About ISO
Our mission is to redefine analytics, accountability and visibility within the supply chain and logistics industry. The global supply chain accounts for roughly 10% of Global GDP, and is also one of the largest contributors to significant global challenges like air pollution and food waste. By changing how organizations work together across the supply chain, we will play a critical role in tackling these challenges head on. We are a team of inclusive, mission-driven doers with experience building world-class product, engineering, operations, and sales & marketing teams. We hope you’ll join our growth story!
About the Role
ISO is looking for an implementation manager to build out our implementation team, supporting new customer onboarding. For this role, we’re looking for a leader who is creative, collaborative, and has experience implementing SaaS solutions with Fortune 500 customers. You’ll play a critical role in scoping, designing, building, and delivering relevant and compelling programs for Enterprise customers across a broad range of users, teams, and industries. These programs will be aligned to the customer’s specific needs and in a variety of situations.
Responsibilities
- Successful onboarding and deployment of ISO’s platform within our customers
- Accelerate the time to first value and ensure that all sales enablement programs launched throughout the year are a major success
- Communicate effectively within the organization with people sitting next to you and those multiple time zones away: We believe in breaking down silos with strong communication
- Build out ISO’s delivery organization and best practices
- Build out discovery procedures with Enterprise customers to scope needs correctly
- Build a methodology that delivers continuous results and measures success, and continuously improve delivery methodology programs
- Ensure projects are delivered on time and on budget
- Manage any key issues and risks on the project
- Work cross functionally to bring all necessary resources to the table to deliver success
We are looking for candidates who have:
- You have 4+ years of sales engineering or professional services experience, preferably within a SaaS organization.
- Experience in supply chain or logistics SaaS solutions
- You have excellent communication skills both internally and externally, with experience collaborating with executive-level stakeholders
- Demonstrated ability to think out of the box and get creative as it relates to what a delivery organization looks like at a company like ISO and the technology it delivers
- You have a proven track record of resolving issues and risks in a cross functional and collaborative way
- You’re confident and easily build relationships when working with your customers and internal partners
- You’re naturally curious, love learning new things, and are proactive in sharing knowledge with others
- You possess a strong sense of urgency in driving projects to completion
- You know when something is over your head and aren’t afraid to ask for help
- Experience in the early-mid stages of a fast-growing company